Come and work with us.
Do you want to contribute to an outstanding customer representative service?
Are you Italian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in the happy and historic city of Porto?
So we have the perfect opportunity for you!
Your future project: join our Italian Customer Advisor team.
Our client is one of the world's most renowned financial software companies, delivering personalized experiences on a trusted and open platform.
As a customer advisor specialist, your daily responsibilities will include:
* Provide first contact resolutions to customer queries
* Offer specialized customer support through written and phone communication
* Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
* Meet and exceed our customer service quality goals, compliance regulations and productivity targets
* Create amazing customer experience that people value and we are proud of
* Be responsible to follow the direction of management and provide feedback
To succeed in the role, you will need to have:
* Native or proficient level of Italian (C2)
* Advanced level of English (at least C1) both verbal and written
* Strong communication skills - with excellent phone conversation skills, attentive listening and superior writing skills
* Analytical and problem solving skills with strong attention to detail
* Desire to learn and advance, be a curious investigator and problem solver
* Must hold EU citizenship or valid work permit for Portugal
* Must be currently living in Porto
* Availability to work Hybrid model - 3 days per week from our office in Porto
Benefits.
* Competitive wages
* Paid professional training
* Employee discounts
* Private healthcare & dental insurance (after six months of employment)
* Growth opportunities through various development programs
* Fun and engaging company-wide initiatives, including our EverBetter wellness program
* Job stability
* Life-long skills and experience
* Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!