At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success. As a CRM Business Analyst Manager, you'll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade's projects. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions. Further, you are likely a great manager with vast CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a boardroom as in front of a whiteboard with your development team. This role provides the opportunity to work for Microsoft's #1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills. Together we do what matters.
1. Lead functional technology and design teams to ensure consistent, beneficial client interaction, and solution delivery
2. Reviewed your team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)
3. Liaised effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
4. Designed conceptual architecture and functional and/or technical solutions for large complex technology projects
5. You'velikely achieved a Bachelor's degree or equivalent in a relevant field
6. At least 3 full lifecycle implementations of Microsoft Dynamics 365 CE or Dynamics CRM
7. Experience managing/leading teams both on and offshore is required
Characteristics that can spell success for this role
8. Consultative, collaborative, relationship builder
9. Resilient, adaptable, flexible
10. Intellectually curious and passionate about tech
11. Client-centric attitude
12. Passion for learning and development
13. Establish global CRM architecture by integrating solutions across functional lines
14. Support the sales team in crafting deals, with accountability for overall estimates
15. Recommend the right CRM software and solutions for your clients' needs
16. Guide your project team, establishing and tracking achievements, coordinating actions, seeking expert advice, balancing open issues, and contributing to team meetings and reports
17. Define how we measure business and operations success and validate CRM system performance
18. Support clients on CRM standards and prepare them for using their CRM solution by setting training programs and redefining new roles and responsibilities
19. Grow your network through educational opportunities, reading industry publications, building and maintaining your personal and business networks, and joining professional organizations
Some of the best things about working at Avanade
20. Opportunity to work for Microsoft's Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)
21. Real-time access to technical and skilled resources globally
22. Dedicated career advisor to encourage your growth
23. Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits Employee Benefits at Avanade | Avanade