Our client, a prestigious professional services organization, is seeking a people-focused Software Support & Training Specialist to join their IT Department in Cape Town. This is NOT a technical IT role – it's a unique opportunity for someone who loves training others, has excellent software skills, and enjoys making technology accessible to everyone.
Important: This role focuses on user training and software support, not technical troubleshooting.
What You'll Do
Training & User Support (Primary Focus)
* Conduct training sessions on MS Office applications (Word, Excel, PowerPoint, Outlook)
* Train staff on internal legal applications including iManage/Filesite and Aderant
* Assess user skill levels and provide tailored software training
* Create and maintain user-friendly support documentation and guides
* Help staff become confident and proficient with software tools
Daily Support Activities
* Respond to software-related queries via email, helpdesk system, and phone
* Assist users with MS Office, iManage/Worksite, and other application questions
* Support boardroom, Teams, and meeting room technology connections
* Provide software support across Cape Town and Stellenbosch offices
* Occasionally support staff at other national locations
Documentation & Administration
* Publish clear, accessible supporting documentation for various systems
* Maintain connection calendars for meeting rooms
* Ensure compliance with company regulations and standards
Who We're Looking For
This Role is Perfect For:
* Former legal secretaries with strong MS Office skills and an interest in IT
* MS Office "superusers" who colleagues turn to for help
* Recent graduates who excelled in CAT (Computer Applications Technology) at school
* Customer service professionals with software training experience
* Anyone passionate about teaching others and making technology easy to use
Essential Requirements:
* Grade 12 / Matric Certificate
* 1-2 years experience in customer service or end-user support
* Intermediate to advanced MS Office skills (Word, Excel, PowerPoint, Outlook) - this is critical
* Previous experience assisting end users with software applications
* Friendly, patient, and approachable personality
* Excellent communication skills (written and verbal)
* Ability to explain technical concepts in simple terms
Highly Advantageous:
* Previous training or teaching experience
* iManage/Filesite or legal software knowledge
* Legal secretary or law firm experience
Please note that only shortlisted candidates will be contacted