Job Description:
As a Service Delivery Manager, you will oversee the execution of client briefs, focusing on complex and high-volume requests. You will coach team members to align with client service standards and project excellence best practices.
You will drive proactive communication methodologies, utilizing direct and prompt interaction and leveraging sourcing channels. This includes reducing CPH and maximizing Survey referral opportunities.
Self-improvement is also crucial, achieved through setting and achieving KPI's and development goals.
Strategic account management involves owning all user communications throughout the project lifecycle. You will foster valuable relationships with key clients and devise clear communication strategies for timely project fulfillment.
Revenue and margin growth are driven by delivering monthly account plans, KPI targets, and engagement goals. Championing the full product suite maximizes opportunities for cross-selling and offering solutions to clients.
Responsibilities:
* Lead team members throughout the project lifecycle and be accountable for output metrics.
* Provide guidance and coaching to improve performance and proactively identify solutions to address project challenges.
Requirements:
Proven experience in service delivery management, excellent communication and leadership skills, and ability to work under pressure.
Benefits:
Opportunities for career advancement, flexible working hours, and a dynamic work environment.