About the Technical Support Role
Our organisation is seeking a skilled and professional Technical Support Specialist to provide expert technical assistance to customers.
As a key member of our support team, you will be responsible for resolving complex technical issues, providing guidance, and delivering a high-quality support experience in a fast-paced and dynamic environment.
Key Responsibilities:
* Offer technical support and assistance to customers on a range of products and services.
* Diagnose and resolve software and configuration issues efficiently and effectively.
* Handle customer inquiries with empathy, patience, and clarity, ensuring that all interactions are professional and courteous.
* Utilise critical thinking and analytical skills to identify root causes and deliver effective solutions.
* Collaborate closely with internal teams to escalate complex cases when necessary.
Required Skills and Qualifications:
* Native level of proficiency in English, with advanced spoken and written skills.
* Training or professional experience in IT technologies, especially cloud solutions.
* Strong communication and interpersonal skills, with the ability to work effectively in a multicultural environment.
* Excellent problem-solving and analytical abilities, with a customer-oriented mindset.
* Able to adapt to changing user needs and priorities.