We are seeking a Digital Community Manager to join our team in Porto. This position focuses on managing platform integrity, reviewing community interactions, and ensuring users have a safe and positive experience.
Your role involves reviewing user reports, analyzing online behavior, monitoring flagged content, and supporting users by providing guidance related to platform features and policies. You will help maintain compliance with community standards, apply internal rules consistently, and escalate sensitive or complex cases to specialized teams.
You will collaborate closely with team leaders and specialists who provide training, feedback, and updates on evolving digital trends. This role requires accuracy, multi-tasking ability, and strong cultural awareness when assessing content. You will contribute to improving user satisfaction by ensuring fairness, clarity, and consistency in every case you handle.
This position suits candidates who enjoy structured daily routines, teamwork, and a digital working environment. It also offers long-term career pathways in areas such as safety operations, policy analysis, and digital communications.
Working Conditions:
* Location: Porto On-Site
* Schedule: Monday to Sunday, 10:00-19:00
* Days off: 2 rotating days
* Possibility of extended hours (09:00-21:00 rotation)