Trueplay is a Loyalty Booster Suite that enables iGaming brands to build lasting customer relationships based on trust and mutual benefit. It features three programs that ensure player interactions with gambling platforms are exciting right from the start.
We offer solutions on three levels:
* Acquisition and engagement — CopyStake introduces users to an iGaming website that lets them bet alongside their favorite streamers.
* Retention — Play to Earn and Hold to Earn programs keep players engaged through guaranteed rakeback and revenue-sharing mechanics.
* Brand equity — tokenized loyalty points turn brand affinity into a personal stake in a platform's financial success. In Trueplay's take on Web3 loyalty, players feel like casino stakeholders.
We're looking for an Account Manager with B2B experience to work with a platform that helps digital products retain and engage users through loyalty programs, gamified missions, and token-based rewards.
What we are looking for:
* 3+ years as an Account Manager or Customer Success Manager in B2B SaaS
* Proven experience managing multiple client accounts simultaneously (5–15)
* Hands-on experience launching clients end-to-end: onboarding → configuration → production
* Solid understanding of web and mobile application architecture
* Confident working knowledge of: REST APIs (endpoints, events, callbacks, webhooks), Client–server interactions, Databases (entities, relations, event-based logic)
* Experience with analytics and BI tools: Tableau (or equivalents: Looker, Power BI, Metabase)
* Comfortable working with admin panels and no-code tools
* Understanding of loyalty, gamification, and retention mechanics
* Ability to select and adapt loyalty mechanisms based on client business goals
* Experience working with solution catalogs, templates, or modular platforms
* Clear, structured communication with B2B clients
* Ability to translate business needs into technical requirements
* Proactive mindset — focused on driving outcomes, not just execution
* Strong ownership, time management, and deadline discipline
* English level - C1
You will:
* Manage client communication across all stages: onboarding, configuration, and production launch
* Select appropriate loyalty and gamification mechanics from the Enable3 catalog
* Independently configure client programs in the product's admin panel
* Collect, structure, and communicate client requests to the development team
* Coordinate with the Sales team during client handover and go-live
* Ensure timely launches and alignment with client expectations
We offer:
* Hybrid format in Lisbon, Portugal
* Flexible working hours
* 20 paid days to recharge and unwind
* Additional support covering 14 days for health-related matters
* Professional growth support during the first months, with guidance from experienced team members
* Engaging corporate events and activities
* Competitive financial compensation