FR: Support client en français, bureau de Lisbonne, du lundi au vendredi
PT: Apoio ao Cliente em Francês, escritório em Lisboa, Seg-Sex
Location: Lisbon, Portugal
* Possible start: 8.01
* We offer efficient and fast remote recruitment process
* It is great possibility to get good money throughout the year in Portugal
* 2-shifts working schedule in the time frames: Monday-Friday: 7:30-20:00 (Greek time - 8h/day, 40h/week, 5 days/week) with weekends off
* We do NOT require previous experience, we will teach you everything
Company:
Our client is the world's largest publicly traded property and casualty insurer for Homeowners.
If you are seeking a role where you manage a variety of internal accounts, then we would love to hear from you
You will provide a warm and professional contact with each of our customer's clients. You will ensure excellent service standards and maintain high customer satisfaction while reaching your career goal and contributing to the future success of the company.
As a Customer Support you will:
* Receiving telephone calls or chat from French clients wishing to obtain various types of information concerning the insurance policy -only inbound
* Processing via a transaction in our client policy administration system, and/or by the writing and sending of reply to letters/emails, information, contract documents, etc., to the insured
* Indexation and electronic archiving in our document management tool
* Policy changes/Cancellation requests/Making a claim, updating payment details
* This position is NOT connected with sales/acquisition - it's only operational support while the customer himself wants to change something in his account
What do we expect:
* Fluency in French (C2 - native)
* Communicative English level
* You live anywhere in Lisbon or you are ready to relocate there
* Ability to communicate clearly and effectively
* You are looking for adventure in fast growing, international company
* We do NOT require previous experience, we will teach you everything
Competitive salary and remuneration system (incl. meal allowance):
* Base salary: 1050 € gross x 12 months (or 900 € gross x 14 months) – you choose the payment schedule
* 50€ gross/month - fixed project bonus
* up to 100€ gross performance bonus/month,
* meal allowance: 7,63€ NET/day (approx. 167,86€ NET/month in a voucher card)
Your average monthly gross salary ranges from €1100 to €1368
What we offer:
* Possible start: 8.01
* 2-shifts working schedule in the time frames: Monday-Friday: 7:30-20:00 (Greek time - 8h/day, 40h/week, 5 days/week) with weekends off
* Full-time fixed-term contract for 6 months with the possibility of extension (under Portuguese law), with NO Permanence Clause required
* Training is provided at the beginning of the work
* We offer office based work system in our modern location in Lisbon - Oriente
* Complete online hiring process regulated
* Private Health Insurance from day 1
* Possibility to participate in a growing multicultural Project
* Benefit from our modern amenities, many discounts in local businesses, sports and social responsibility activities, internal parties and much more
Note: We require EU citizenship or full rights to work in Portugal
Are you interested in a new adventure?
Then apply with your CV, we look forward to you
* By applying for this position, you agree to our privacy policy and consent to the processing of your personal data and its transfer to the client offering this position
# assistente administrativo; apoio ao cliente; vagas emprego; atendimento ao cliente; assistente apoio cliente; operador de call center; companhias aéreas, francês #frenchlisbon
Job Types: Full-time, Contract
Contract length: 12 months
Pay: 950.00€ - 1,050.00€ per month
Application Question(s):
* Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
* When is the closest possible date to start for you?
* Are you ready to work in our Office in Lisbon Oriente?
* Are you legally authorized to work in Portugal?
If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).
* Is French your native language?
* Your current location (city):
* This offer is connected with our client Concentrix (formerly Webhelp). Are you okay with continuing with your application?
* Have you ever worked with Concentrix or Webhelp in Portugal? Please leave the notes here:
* Is your English language at working proficiency level (min. B2)? Please confirm here:
Education:
* High school or equivalent (Required)
Language:
* French (C2- native) (Required)
* English (min. B1+) (Required)