Inetum is a leading global IT services company, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive and diverse working environment where creativity and collaboration thrive. We operate in 19 countries and have over 28,000 employees worldwide.
If you're looking for a dynamic, innovative and tech-focused company, Inetum is the place for you! Come and join Inetum!
Role
Responsible for developing, administering, and scaling conversational AI use cases within the CAP platform, ensuring technical integration, automation, security, performance, and support for global users.
Main Responsibilities
* Operate, maintain, and enhance the Conversational AI Platform (CAP).
* Collaborate with Tech Leads, Product Owner, Business Analysts, and the wider squad in an agile environment.
* Develop data pipelines (Airflow), prepare and index data (Elasticsearch), and integrate APIs.
* Support the onboarding of new use cases and countries (technical setup, follow-up, environment creation).
* Create playbooks and best practices to streamline onboarding and deployments.
* Monitor existing bots and handle incident resolution.
* Integrate new AI tools and technologies into the platform.
* Work with DevOps, MLOps, AIOps, QA, Security, and Data teams for seamless delivery.
* Troubleshoot complex issues and contribute to addressing technical debt.
* Ensure security, performance, and compliance across the platform.
Qualifications
* Strong proficiency in Python; good knowledge of JavaScript.
* Experience with Airflow, API Management (e.g., Apigee), and Elasticsearch.
* Knowledge of RAG workflows, document ingestion, and AI model orchestration.
* Cloud, containers, and orchestration: Docker, Kubernetes, Helm.
* CI/CD experience: GitLab, Jenkins, Argo CD.
* Solid understanding of DevSecOps principles and security best practices.
* Good level of English B2+