Launch Your Career in Automotive Customer Support! Join a welcoming, fast-paced automotive team where empathy, teamwork, and professionalism shape every customer interaction. If you're proactive, well organised, and enjoy helping people solve problems, this role is a strong starting point for a long‐term career in customer support within the automotive industry.Role Overview: As anAutomotive Customer Support, you'll be the main point of contact for customers, assisting them via phone, email, and live chat. Your goal is to deliver fast, accurate support while ensuring a smooth and positive customer experience—whether customers need help with vehicle services, orders, warranties, or account‐related requests.Key Responsibilities:Multi-channel support:Assist customers professionally through phone, email, and live chatProblem-solving:Answer questions about automotive products/services, troubleshoot issues, and support account requestsCustomer guidance:Explain solutions clearly, address concerns, and ensure customers feel confident and supportedAccurate documentation:Record customer interactions and resolutions in internal systems with attention to detailEscalations:Identify complex, urgent, or sensitive cases and elevate according to established proceduresTeam collaboration:Coordinate with internal teams to resolve issues efficiently and improve service qualityQuality & targets:Consistently meet service KPIs, quality standards, and response‐time goalsOngoing learning:Stay updated on automotive products, policies, and best practices to deliver excellent supportRequirements:Language Skills:Fluent in Danish (C1) and English (B2)EU citizenship or a Portuguese residency cardHands‐on experience managing paid advertising campaignsA degree in Marketing or equivalent professional experience in digital marketingStrong analytical, leadership, and communication abilitiesWhy Join Us?Competitive Salary : Your expertise and dedication are rewardedMeal Allowance : Support during your working hoursHealth & Life Insurance : Comprehensive benefits for your peace of mindCollaborative Team : Be part of a supportive and communicative work environmentRelocation Assistance : Seamless support for your moveRemote Work : Enjoy the flexibility of working from homeReady to Make a Difference? Apply now and take the first step toward fostering safer online communities!#J-18808-Ljbffr