Job Title:
German-speaking Customer Advisor for PVH
About the Company:
PVH is a global fashion group operating leading brands like Calvin Klein and Tommy Hilfiger.
The Opportunity:
Join the elite PVH Support Team in Lisbon, working in an international environment with career advancement opportunities.
Your Profile:
* Provide telephone and written support to German-speaking customers, ensuring courteous and helpful attitude.
* Fluent in German and English (written and spoken).
* Outstanding communication skills.
* Keen to learn.
Your Responsibilities:
* Address customer questions and concerns via phone, providing best possible solutions.
* Assist with orders, deliveries, payments, and returns via email, chat, and social media channels.
* Provide information on trending products, offer advice, and quick assistance on payment methods, delivery, exchanges, and guarantees.
* Engage in cross-selling and upselling of products after addressing customer queries.
Benefits:
* Temporary employment contract with initial duration of one year, opportunity for permanent contract after two years.
* Competitive salary plus bonus.