About our position:
You will play a key role in supporting the successful launch and growth of operations for one of our high-profile technology clients. The client is recognized for its cutting-edge platform, software solutions, and global presence.
As a Customer Support Specialist, you will ensure small and medium-sized business owners are protecting themselves and their customers from cybercrime by helping them comply with industry standards and deploy tools to further their cybersecurity posture.
We operate across 7 sites, offering multilingual outsourcing services to customers in various industries.
Your responsibilities:
• Respond to customer inquiries via phone, email, and web chat in a professional and clear manner.
• Guide users through the PCI-DSS compliance process, explaining its importance and offering step-by-step help.
• Help users access and navigate the online platform.
• Aim to resolve issues on the first contact by efficiently collecting the needed information.
• Spot opportunities to recommend relevant products and services when appropriate.
• Handle difficult or assertive conversations calmly and respectfully.
What will make you successful in this role:
• High school diploma or equivalent.
• At least 1 year of experience in a customer support role, preferably in a call center.
• C1 level of Dutch (both written & spoken).
• B2 level of English (both written & spoken).
• Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
• Collaborative, upbeat, and customer-focused.
• Clear communicator with active listening skills.
• Professional phone presence and soft skills.
• Detail-oriented and able to handle multiple tasks.
• Solid decision-making and problem-solving abilities.
Sounds good? Find out what benefits we offer:
• Innovative Culture: Be part of a forward-thinking team where creativity, collaboration, and new ideas are celebrated.
• Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.
• Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing organization.