Job Overview:
We're seeking a seasoned professional to lead our global payroll service delivery model.
This role requires expertise in process optimization, service level management, and stakeholder partnership to achieve high-quality payroll outcomes.
The ideal candidate will have experience in driving efficiency improvements, managing escalations, and promoting best practices across regions.
* Ensure consistent, high-quality payroll services delivered by BPO partners within agreed KPIs and service levels.
* Drive process improvements, leveraging automation and digital solutions to enhance efficiency and effectiveness.
* Manage escalations, lead incident resolution, and oversee root cause analysis and remediation plans.
* Promote best practices and harmonized payroll processes across regions, elevating global standards.
This opportunity allows the successful candidate to establish and refine a global service delivery model, enabling the HR community to focus on value-added activities while ensuring efficient and reliable payroll operations.
Key Responsibilities
- Lead the implementation and delivery of our global payroll service model.
- Drive process optimization, manage service levels, resolve escalations, and partner closely with internal stakeholders and external providers.
- Ensure compliance with policies, internal controls, and local regulations.
Benefits
This role offers a unique chance to shape our global payroll strategy, collaborate with cross-functional teams, and drive business growth.