Description:
Noesis is looking for candidates with the following profile:
Main Tasks and Responsibilities:
* Handle calls, emails, and chat sessions with our Worldwide customer base;
* Register and triage technical challenges and business issues related to the OutSystems Platform;
* Query the Knowledge Base to find an immediate response to known problems;
* Route the issues to the second-line teams, and monitor the responses to these incidents to observe agreed Service Levels;
* Update the customers about pending incidents, managing their expectations on the time to solution and progress status;
* Management of tasks related to cloud and licensing;
* Advocate for customers and help define ways to continually add value to the customer experience.
Requirements:
* Fluency in spoken and written Japanese (mandatory);
* Available to work in shifts;
* Fluency in English verbal and written skills;
* Network knowledge and/or developing experience are preferred;
* Passion for people interaction and technology;
* A friendly and helpful approach to customers going through difficult situations;
* General interest in problem-solving and troubleshooting;
* Able to work in a creative (and fun) environment under minimal supervision;
* Growth mindset and proactive attitude, suggesting new ways to do things better. Lead the change;
* Team player with a great work ethic and accountability;
* Bachelors or Masters Degree in a related field;
* Knowledge of problem tracking or ticketing systems;
* Telephony, email, and chat proficiency;
* Business document writing, editing, and management;
* Good understanding of search syntax to find the right content in technical repositories.
Location: Portugal, Full-remote.
If you meet these conditions and would like to join an innovative organization that continuously invests in training its talents, send us your application.
Join us. Let's innovate together
All our recruitment and selection processes are based on equal opportunities, valuing the competence and potential of each person and ensuring that no candidate is discriminated on the grounds of gender, ethnicity, sexual orientation, age, religion or physical condition.