We are seeking a highly skilled Customer Service Champion to join our team in Portugal.
Job Description
The Customer Service Champion is a pivotal position that plays a critical role in ensuring customer satisfaction and loyalty. This key role involves responding to customer inquiries across multiple channels, providing fast, clear, and professional communication, and resolving customer issues with empathy and efficiency.
Key responsibilities include:
* Responding to customer inquiries and resolving issues promptly and professionally;
* Building trust and satisfaction by handling problems effectively and documenting customer interactions and feedback;
* Providing insights to internal teams based on customer feedback and helping improve service quality, product features, and user experience;
* Supporting order processing and post-sales activities to ensure smooth execution of transactions and follow-ups;
Required Skills and Qualifications
To be successful in this role, you will need to have:
* 5 years of experience in similar job responsibilities;
* Proven experience in customer relationship management, invoicing process, logistics, and transportation acumen;
* Excellent communication and negotiation skills;
* Planning and analytical skills;
* English proficiency both speaking and writing - mandatory.
Benefits
This role offers a unique opportunity to work in a dynamic and challenging environment where you can grow and develop your skills. You will have the chance to work with a talented team and contribute to the success of our company.
Others
As a Customer Service Champion, you will be responsible for managing execution of EOL product lifecycle, including but not limited to leftovers identification and invoicing, and managing communication with customers and amongst all stakeholders.