Location: Portugal Full Remote
About Us
At Manpower, we don't just offer jobs - we offer opportunities to grow. As a global leader in workforce solutions, we partner with some of the world's most respected brands. Join a multicultural and dynamic team where people come first, and every day brings a new challenge.
Your Mission
As a German Customer Service & Sales Advisor, you'll support customers throughout the post-purchase process and play a key role in driving product and accessory sales. Whether resolving issues or recommending the right solution, you'll be at the heart of delivering an excellent customer experience.
What You'll Do:
* Assist customers in German with delivery issues, returns, billing concerns, and product support.
* Resolve cases involving delayed shipments, damaged items, payment problems, and incorrect charges.
* Sell our client's products and accessories by matching customer needs with the right solutions.
* Proactively guide customers through their buying journey with clarity and confidence.
* Promote and sell add-ons such as chargers, cases, and cables as essential complements.
* Listen actively to identify sales opportunities and handle objections with professionalism.
* Close sales by making tailored recommendations that add value and feel natural.
* Stay up to date on our client's products, technology, and offerings to provide expert advice.
* Collaborate with your team to meet individual and collective performance goals.
* Turn each interaction into a positive customer experience that builds trust and loyalty.
Who You Are:
* Fluent in German (mandatory) and able to communicate well in English (minimum B2).
* A skilled communicator with strong sales instincts and a customer-first mindset.
* Naturally empathetic, persuasive, and solution-oriented.
* Organized, resilient, and capable of thriving in a fast-paced environment.
* Available to work rotating shifts Monday to Saturday, between 8:00 a.m. and 7:00 p.m. (8 hours/day)
* Have access to fiber internet with wired connection suitable for remote work.
* Hold European citizenship or a valid residence/work permit in Portugal.
* Completed 12th grade (high school diploma) or equivalent.
What We Offer:
* Specialized training and continuous development.
* Employment contract with a competitive salary.
* Meal allowance.
* Performance bonuses.
* A dynamic and friendly work environment.
* Long-term job stability and real opportunities for career progression.
* Fun and engaging company initiatives to keep you motivated.
Ready to turn challenges into great experiences?
Apply now and join our team!