Join a Global Business Services (GBS) in Portugal and play a key role in ensuring quality andefficiency across the whole service organization!
What you will do? Maintain after-sales/warranty-related business rules in systems (especially AS400) based on inputs from various headquarter departments (engineering, quality):? Based on input about product components and damage codes? Based on warranty conditions and thresholds? Align closely with after-sales partners (e.g., workshops) for special cases that cannot be replicated in the systems? Monitor continuously and identify improvement needs regarding damage codes and early warning codes? Align all business rules and translate them effectively across all platformsIf you have:? Proven technical expertise in preferably commercial vehicles or alternatively automotive industry; especially technical documentation? Preferably completed studies (university/university of applied sciences) with a technical orientation or a comparable qualification? Basic understanding of ERP (esp. AS400) systems and modern database systems, MS Office skills, especially in Excel? Analytical and problem-solving skills? Fluent in oral and written English to present complex issues ? Independent, structured and cooperative way of working, interest in interculturalcollaboration? 3-5 years of professional experienceWhy join us?
? Be part of building a new GBS hub.
? Work in an international, multicultural environment with exposure to global teams.
? Grow your career in a modern service organization focused on people, innovation, and agility.What we offer? Permanent contract? Mobile work model (2-3 days home office per week)? Health insurance for you and your family (no extra cost)? Life insurance? Meal allowance? A modern, people-centric culture focused on development, wellbeing andcollaboration