.Job description: Please note that this posting is for spontaneous applications only and does not correspond to an active job vacancy.
At Fujitsu, we're on a mission to create a more sustainable world by building trust in society through innovation.
Since our inception in Japan in ****, Fujitsu has consistently been at the forefront of technological advancement.
Today, we stand as a global leader in digital transformation, dedicated to reshaping businesses and society in the digital age.
What truly sets us apart is our family of nearly 130,000 dedicated employees that spans over 50 countries, forming a diverse and dynamic community.
We are committed to helping our employees grow and develop their careers.
We believe that everyone has the potential to achieve great things, and we are dedicated to providing the resources and opportunities that our employees need to succeed.
We invite you to take the next step in your career journey and apply.
Thank you for being a part of Fujitsu.
We look forward to growing together toward a brighter future.
Role Purpose To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests.
Provision of 1st line support for incidents.
Key Accountabilities
- Technical Capability.
Works under supervision, supporting standard technical queries related to a single product/small set of products (e.G. Microsoft products, operating system, basic networking, PCs).
- Problem Solving.
Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales.
Knows when problems are 'beyond them' and escalates so they can be resolved.
- Service Level.
Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs.
Monitors performance through statistical reporting and analysis.
- Team Working.
Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
- Personal Development Takes ownership of own development and has a development plan in place.
Business Awareness.
Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service.
- Process.
Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
Requirements: Proficient in German & English At Fujitsu, you will enjoy: Remote Working Available Employment with the possibility of a permanent contract Life insurance Private health insurance since the first day of employment and extensive to children for free Work life balance with full-time schedules available 25 days of holidays, including your birthday leave.
Plus you can add one day per antiquity in the company up to 30 days