Transforming Returns Strategist
We are a leading sleep brand empowering customers to awaken their best every day. As a senior logistics professional, you'll lead the charge in disrupting and reinventing our returns process.
Your Mission:
* Improve customer satisfaction by analyzing current return processes and identifying inefficiencies to suggest and implement better practices.
* Monitor financials to track Reverse Logistics and Refurbishment costs and understand trends and deviations.
* Cross-team collaboration is key to ensure process improvements align with business objectives. You'll work with Warehouse, Last Mile, Network Design, Customer Excellence, and Country teams.
You will thrive in this role if:
* You have +5 years of experience in Supply Chain, Customer Service, Operations, Management Consulting, or similar areas.
* You're comfortable with numbers and financial reports.
* You possess strong organizational skills, attention to detail, and the ability to handle multiple projects.
* You're a team player who enjoys collaborating with diverse backgrounds and influencing stakeholders at various levels.
Benefits:
* A pet-friendly environment.
* Discounts on top-notch products.
* Health insurance including dentist.
* 24 days holidays / year + 1 day/year (max. 29 days).
* The opportunity to collaborate with multinational teams.
* Exciting events that foster epic memories.
* All tools needed to grow and ownership from the beginning.