At Dila Recruitment, you're more than just a resume.
This Customer Service Representative role is an opportunity to work with a leading global travel & tourism brand.
Your main tasks will include handling inquiries and requests across various communication channels.
You'll foster positive relationships by delivering prompt and courteous support.
To ensure effective resolution of issues and long-term customer satisfaction, you'll need to be proactive and responsive in your approach.
The ideal candidate should have native/fluent German (C2) both verbal and written, as well as fluent English (minimum B2 level).
Prior experience in customer service, strong verbal and written communication skills, and a basic understanding of customer service principles are also essential.
Duties and Responsibilities:
* Handle inquiries and requests via email, phone, or chat
* Foster positive relationships through exceptional customer service
* Ensure timely and effective issue resolution
* Maintain a professional and empathetic demeanor at all times
* Collaborate with colleagues to achieve team objectives
By joining our team, you'll have the opportunity to develop your skills and expertise in customer service, while contributing to the success of our business.
With a dynamic and supportive work environment, we offer opportunities for growth and development that align with your career goals.