Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:
* DECSKILL TALENT : We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.
* DECSKILL BOOST : Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.
* DECSKILL CONNECT : Our team collaborates closely with clients to implement and manage IT infrastructures that generate long-term value.
At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.
We are looking for an Service Delivery Manager !
Responsibilities :
* Supporting various clients' critical systems through your knowledge of software application support and deployment
* Own the strategic and operational delivery to the end client
* Manage the relationship with the client throughout the project duration
* Be a main point of contact for solutions and services
* Manage the application transformation and its delivery
* Identify potential issues and take action to head them off before they eventuate, whether they be technical, requirements or people based
* Collaborating with management to gather and analyze operational information.
* Tracking implementation progress and reporting to management.
* Coaching managers and supervisors to improve implementation communication and realization.
* Responsible for Dashboard production specific to the activities of the Infrastructure Deployment & Support Department (ServiceNow).
Requirements :
* Norms and Standards:
* Adopt the ITGP culture values.
* Participate in the workshop regarding these themes.:
* Minimum 3 years of experience
* IT Infrastructure
* Production Operation Steering
* IT Risk and Cyber Security
* Risk identification and follow-up;
* Coordination and motivation skills;
* Know how to delegate;
* Systematic, critical and logical thinking;
* Summarization capabilities;
* Be committed, demanding and pedagogue;
* Exceptional ability to solve problems and think analytically;
* Great organizational, project, and time management skills;
* Able to work in a big team (great team spirit);
* Good level of english.
If you're interested in this job please send your CV to cesaltina.abreu@decskill.com, with the reference "CA/ServiceDeliveryManager".
Thank you! :)
Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.