Job Title : Product Analyst – Omni Retail
Location : Lisbon
Activity rate : 100%
Starting date : ASAP
Contract : Freelance
CONTEXT :
We are seeking a highly motivated and talented Product Analyst to join a dynamic "Client & Market" team. In this role, you will contribute to the design, evolution, and continuous improvement of Omni Retail solutions, helping deliver a seamless, consistent, and personalized shopping experience across all channels. You will play a key role in analysing business needs and translating them into clear functional specifications for digital solutions, particularly across omni-channel retail processes and Order Management Systems (OMS). Working closely with business stakeholders, Product Owners, Solution Architects, and Software Engineers, you will ensure that new capabilities, integrations, and data flows meet business expectations and align with internal technology standards. Operating in an Agile and international environment, you will collaborate with stakeholders and partners across multiple countries and time zones. You will act as a bridge between business and technical teams throughout the delivery lifecycle, contributing to the continuous improvement of the overall digital ecosystem.
RESPONSABILITIES :
* Analyse business needs and translate them into clear functional specifications, user stories, and acceptance criteria.
* Act as a bridge between business stakeholders and technical teams, ensuring alignment between business expectations and system capabilities.
* Contribute to the design and evolution of Omni Retail solutions, supporting seamless customer journeys across digital and physical channels.
* Gather, analyse, and document functional requirements related to omni-channel retail processes such as order orchestration, fulfilment, inventory visibility, and returns.
* Support the definition and evolution of Order Management System (OMS) capabilities, including integrations with e-commerce platforms, retail systems, and logistics services.
* Work closely with Product Owners, Solution Architects, and Software Engineers to ensure functional requirements are well understood and properly implemented.
* Review and validate functional specifications, ensuring alignment with architecture standards and best practices.
* Participate actively in Agile ceremonies and collaborate with cross-functional teams throughout the delivery lifecycle.
* Support testing activities by reviewing test cases, validating business scenarios, and ensuring that delivered features meet business expectations.
* Analyse incidents or functional issues, support troubleshooting activities, and contribute to defining corrective actions when required.
* Coordinate with multiple stakeholders and internal teams to ensure smooth delivery of omni-retail capabilities.
* Contribute to the continuous improvement of product documentation, functional processes, and collaboration practices across teams.
REQUIRED SKILLS & QUALIFICATIONS :
Technical
* 4+ years of experience in a Business Analyst role.
* Proven experience gathering business requirements and translating them into functional specifications, user stories, and acceptance criteria.
* Experience working with omni-retail or e-commerce solutions, supporting seamless customer journeys across online and in-store channels.
* Experience with Order Management Systems (OMS) and order orchestration processes (experience with Fluent Commerce is a strong plus).
* Good understanding of e-commerce ecosystems, including order lifecycle, inventory management, fulfilment, returns, and payment flows.
* Experience working on system integrations and APIs, with the ability to analyse and document data flows between systems.
* Familiarity with Agile delivery frameworks and experience working closely with cross-functional product teams.
* Ability to analyse complex business processes and translate them into scalable digital solutions.
* Strong technical affinity and comfort working in technology-driven environments.
* IIBA certification is a plus.
Soft Skills
* Strong analytical, problem-solving skills and attention to detail.
* Excellent communication skills and ability to work with both business and technical stakeholders.
* Proactive, self-motivated and eager to learn.
* Comfortable working autonomously in a fast-paced Agile environment.
Education and Language
* Bachelor's or master's degree in computer science, Software Engineering or related field.
* Fluency in English is required. French or other languages are a plus
Who are we ?
Founded in 2007, Antaes is a Swiss management and technology consulting company, ranked among the top 10 consulting firms in Switzerland. We have over 300 experienced engineers who share our passion.
With offices in Switzerland, Singapore, Hong Kong, and France, we support our Swiss and international clients in the following areas:
* Organisation & Transformation Consulting
* Industrial Engineering
* Information Systems Management
By joining our team, you will discover:
* A dynamic team with a start-up spirit
* A human-centric approach & personalized career follow-up
* Education & Training to keep developing your skills
* Exciting events: team building, meet-ups, workshops, afterworks, and Winter + Summer Events
A company certified @HappyAtWork and committed to CSR (Ecovadis 2025 Gold Medal )
You too can be part of the Antaes adventure !