Job Title: IT Support Specialist
We are looking for a highly skilled IT Support Specialist to join our team. The successful candidate will be responsible for providing first-line support and technical assistance to users.
The ideal candidate should have excellent communication skills, a customer-oriented mindset, and the ability to work independently in a fast-paced environment.
Key Responsibilities:
* Receive, log, and categorize IT requests/incidents (Level 1)
* Perform basic technical triage and dispatch tickets to the appropriate support teams
* Provide clear, friendly, and effective communication to users
* Follow established procedures and best practices
Schedule:
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