About the jobAre you ready to take your IT support career to the next level? Then you’ve just landed in the right place – at Smart!At Smart Consulting, technology, transformation, and innovation are part of who we are. With over a decade of experience in IT and Telecommunications projects across Portugal and beyond, we’re not just delivering tech — we’re building futures. And yours could be the next one.What do you need to become a SMART IT Support L3 Engineer? ✅ Bachelor’s degree in Computer Engineering, IT, or a related field ✅ 3 to 6 years of hands-on experience in L3 technical support ✅ Strong knowledge of Unix/Linux systems and Windows Server ✅ Experience with scripting (Shell, Perl, PowerShell) ✅ Solid understanding of network security, certificates, encryption ✅ Comfort working with relational and NoSQL databases (Oracle, SQL Server, MongoDB, CouchBase) ✅ Familiar with infrastructure and CI/CD tools: Git, Jenkins, Bitbucket, XL Deploy, Confluence ✅ Exposure to application servers (IIS, JBoss, Tomcat) and monitoring tools (Zabbix, Control-M) ✅ Ability to handle on-call rotation for mission-critical applications ✅ Fluency in English (mandatory); French is a nice plusWhat will you be doing at Smart?Provide Level 3 technical support for IT infrastructure and applicationsInvestigate and resolve production incidents and ensure application stabilityLead and coordinate technical operations, from data center events to infrastructure changesSupport application deployments, infrastructure migrations, and architecture improvementsImprove tools, automation, and procedures to strengthen system reliability and securitySet up monitoring metrics, analyze system loads, and optimize performanceGuarantee data backup, restore, and participate in DRP (Disaster Recovery Plan) testingWork closely with developers, sysadmins, DBAs, and security teamsDocument architecture, procedures, and support guidesStay sharp, stay curious — because in this role, you never stop learningThe Smart Touch We’re not just another tech consultancy. We make projects real. We love what we do, and it shows. We are simple, effective, and human. We invest in people, not just profiles.Where can you be SMART? Porto (Hybrid Model — 2 days on-site, the rest is up to you)