Customer Support Specialist in Portugal
We are seeking a motivated and customer-focused Customer Support Specialist to join our vibrant and fast-paced team.
As a Customer Support Specialist, you will be the first point of contact for customers, providing top-notch assistance across various channels. Your clear communication and problem-solving mindset will ensure a smooth and satisfying experience for every user.
* Deliver prompt, high-quality support via phone, email, chat, and social platforms
* Assist users with tasks such as setting up accounts, resolving login and identity issues, managing transactions, and troubleshooting tech problems
* Approach every interaction with empathy, professionalism, and a solutions-driven attitude
* Respond to inquiries with accuracy and urgency, always keeping the customer's needs in focus
* Build trust and rapport through thoughtful, clear communication
* Follow internal workflows and best practices while ensuring excellent service standards
* Share feedback to help improve support processes and elevate overall user experience
Requirements:
* Fluent in Italian (C2 level)
* Fluent in English (B2 level)
* EU Citizenship or Portuguese Residency Card
* 0-1 year of experience in customer support
* Strong leadership, analytical, and communication skills
* Eagerness to learn and grow
Benefits include attractive compensation, performance bonuses, meal allowances, transportation support, health & life insurance, relocation packages, and remote work options.