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We’re CX fanatics, as passionate about our clients as they are about their customers. The world’s best-loved brands count on us to deliver, and now we’re seeking a CX IT Implementation Specialist to deliver project-like custom implementations tailored to each client's specific requirements. These contact centre tools are typically cloud-based, third party provided applications. In order to achieve its goals, this role works closely together with Support teams, Business Analysts, Solution Engineers and the internal client. Sounds interesting? Apply now!
Join us as a CX IT Implementation Specialist!
* Assist with requirements gathering and solution processes.
* Apply customer-first approach and maintain close relationships with the internal client.
* Validate technical feasibility and efficiency of suggested solutions.
* Ensure that all implementations are in line with applicable (security) policies and standards.
* Document all requirements and technical details of the solution implemented.
* Adopt parts of either Software Development Life Cycle or Agile methodologies.
* Ensure that deadlines and SLA’s are met - both on individual and team level.
* Design, perform and document unit testing and assist with peer reviews.
* Assist support teams and investigate incidents in the production environment as required.
* Assist support teams in planning and executing service impacting maintenance - version upgrades, migrations.
* Actively look for improvement opportunities and communicate these clearly to team members and the management.
What’s in it for YOU!
* Career opportunities - growth within the company, both horizontal and vertical.
* Personal and professional development: conferences, training, and coaching on the job.
* Winning atmosphere and supportive team - we strive for collaborative, informal vibes with a focus on getting things done.
* Opportunity to be innovative and pitch your own ideas.
* Freedom in execution and forming of the organization.
* Multicultural communication and best practice sharing.
* Education budget set in each department.
* Personalised development plan.
* Remote or hybrid work model available.
What we are looking for:
* High School or Technical High School Diploma.
* A degree in Computer Science from University or College is a real plus.
* Specific training and/or work experience in Python, Golang, MySQL, T-SQL or C++.
* Work experience with contact centre technologies: dialers, ACD systems is a plus.
* Work experience with and sound understanding of relational databases (MS SQL preferred).
* Web Application Development experience with ASP, .NET framework.Basic understanding of segmented networks.
* Work experience in a policy and process controlled enterprise IT environment.
* Microsoft/Cloud (AWS/Azure/GCP)/ITIL Certification is a plus.
* English verbal and written: C1.
* Additional Language skills: Spanish, Portuguese - B1 or higher would be an advantage.
Please include a CV in English.
Closing date for applications is Friday 15th August 2025
What Life at Transcom is like!
Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets within our global footprint with forward-leaning customer experience solutions via different channels like voice, chat, social media etc. We are 30,000 customer experience specialists at 90 offices across 29 countries, delivering services in 33 languages to international brands in various industry verticals. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
At Transcom, we follow our Values to a T, we live them, we breathe them, it is what we base our day to day work life on (and it is not just an empty promise, ask anyone).
We’re here to support
We come as we are
We’re lifelong learners
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Telephone Call Centers
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