Come and work with us.
Do you want to be part of a team whose motto is Play Has No Limits?
Are you Spanish native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!
Your future project: join our Spanish Customer Support team.
Our client is a world market leader in gaming, specializing in home video game consoles and production.
As a customer service specialist in this project, your daily responsibilities will include:
* Respond efficiently and effectively to all customers’ enquiries within given timescales.
* Develop and maintain a full technical knowledge of the client’s products and services.
* Deal with all correspondence as requested/required.
* Accurately log all calls in line with procedures.
* Maintain and update all job-related administrative forms responsibly.
* Recognize when a problem/query should be transferred to another department or a more senior member of staff.
To succeed in the role, you will need to have:
* Proficient level of Spanish (C1).
* Intermediate level of English (B1).
* Previous experience in Customer Service preferred.
* Impeccable communication skills.
* A calm, cool, and level-headed attitude in every situation.
* Excellent self-organizing skills.
* A proactive approach and willingness to work on your own initiative.
* Ability to work under pressure to achieve deadlines and KPIs.
* Ability to adapt to a continuously changing environment and procedures.
* Knowledge of Microsoft Office Pack (Word, Excel).
* Must hold EU citizenship or a valid work permit.
* Be a local candidate or willing to relocate to Lisbon, Portugal.
Benefits:
* Competitive wages.
* Paid professional training.
* Employee discounts.
* Private healthcare & dental insurance (after six months of employment).
* Growth opportunities through various development programs.
* Fun and engaging company-wide initiatives, including our EverBetter wellness program.
* Job stability.
* Life-long skills and experience.
* Excellent work culture.
Go further with Foundever.
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
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