Job Description | Real Time Analyst (RTA)Konecta is a multinational company specialised in Business Process Outsourcing (BPO), focused on quality, operational excellence and innovation, with a strong commitment to people and society.
We are looking for a Real Time Analyst (RTA) to join a dynamic project in Lisbon.
This role plays a key part in real time operational management, ensuring the right balance between service levels, productivity and team wellbeing.
If you enjoy working with data, making quick decisions and having a direct impact on daily operations, this opportunity is for you
Responsibilities
Monitor real time performance to ensure SLA and KPI compliance
Analyse call volumes, traffic and operational performance throughout the day
Identify deviations and implement immediate corrective actions
Support operational decision making in close collaboration with management teams
Maintain and update real time reports and dashboards
Ensure adherence to schedules and workforce planning
Required Profile
Previous experience in RTA, Workforce Management or similar roles (preferred)
Strong analytical skills and data driven mindset
Ability to work under pressure and make quick decisions
Good communication skills and team spirit
Proficiency in reporting tools and Excel (considered a plus)
What We Offer
Integration into a stable and solid project
Initial training and continuous support
Competitive salary + ? meal allowance + ? benefits
Real opportunities for professional growth and career development
Join a team where your impact is visible every day, your decisions matter and your growth is taken seriously.
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