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Public sector ux experts - service designers

Setúbal
beBeeResearch
Publicidade
Anunciada dia 28 agosto
Descrição

User Research and UX Experts – Public Sector

Location: Europe (remote/on-site as needed)

Duration: Up to 12 months

Estimated Workload: Short-term assignments / task-based consultancy

About the Opportunity: We are creating a pool of User Research and UX Experts – Public Sector for a new framework contract. Experts in this pool will be contacted for specific assignments as they arise. If you have relevant experience we encourage you to apply.

Key Responsibilities:

* Design and conduct surveys to collect user feedback on existing public services.
* Analyse feedback and behavioural data to inform user journey mapping and redesign.
* Translate user needs into intuitive, accessible digital service models.
* Support usability testing and inclusive design practices across pilot services.

Qualifications:

* At least 5 years of experience in UX research or service design, preferably in government services.
* Experience conducting qualitative and quantitative user research.
* Familiarity with accessibility guidelines and public participation methods.
* Ability to synthesise findings into actionable policy and service design recommendations.

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