We are seeking a skilled Service Delivery Expert to join our team. In this role, you will be responsible for delivering exceptional customer service and support across various communication channels.
Your key responsibilities will include:
* Fostering positive relationships with customers through prompt and courteous support
* SUPPORTING CUSTOMER SATISFACTION AND LONG-TERM ENGAGEMENT THROUGH EFFECTIVE ISSUE RESOLUTION
* Maintaining a professional and empathetic approach in all customer interactions
The ideal candidate will possess strong verbal and written communication skills, including fluency in English (minimum B2 level) and native or fluent Dutch (C2). Previous experience in customer service is essential, as well as the ability to handle technical inquiries and troubleshoot common issues quickly.
You should be able to work collaboratively in a team-oriented environment, be organized and detail-oriented, and manage multiple tasks simultaneously. Additionally, you should be willing to learn and adapt in a fast-paced or evolving support environment.
We value adaptability, flexibility, and continuous learning in our team members. If you are passionate about delivering outstanding customer experiences and have a proven track record of success in customer-facing roles, we encourage you to apply for this exciting opportunity.