About the Role:
* We are seeking a Dutch-speaking Customer Support Representative to join our team.
* You will assist customers with their online shopping experience, resolving inquiries and providing guidance on orders.
Your Responsibilities:
1. Assist Dutch-speaking customers via phone, email and chat – in a helpful, friendly and professional way
2. Answer questions about orders, deliveries, returns, payments and account settings
3. Handle complaints with patience and care, always aiming for the best outcome
4. Use internal tools to document interactions and follow up as needed
What You Bring:
* Fluent Dutch (spoken and written)
* Fluent English (at least B1) for internal communication
* Either already living in Portugal or ready to relocate (EU citizenship required)
* Open to working in shifts, including weekends
* A proactive, independent work style and strong communication skills
* A friendly, solution-oriented mindset - you genuinely enjoy helping people
The Offer:
* A 100% remote job from anywhere in mainland Portugal
* Flexible starting dates – join now or in the coming weeks
* Relocation support: flight costs covered + help getting settled if you wish to relocate from the Netherlands or Belgium
* Shared accommodation available in Lisbon (optional)
* Competitive salary based on the industry standard in Portugal
* Private health insurance
* Access to language classes, sports activities and social events
* A modern, international work culture with growth opportunities