Job Title: Customer Service Associate
At TE Connectivity, you will have the opportunity to work with a diverse group of people and industries to create a safer, more sustainable, and connected world.
This role is the central point of contact for customers in the household appliances segment and will be responsible for all daily operational requirements, from inquiry and pre-order needs through post-order activities.
The position requires significant day-to-day contact with customers as well as with TE employees in sales, materials management, quality, product management, manufacturing, and finance functions.
Key Responsibilities:
* Manage Delivery Process/Execution
Act on escalations, focus on Backlog and forecast reports. Work with team to provide early warning of late deliveries to the Customer and team.
* Review quote and order requirements, manage scheduling agreements, clear blocks, workflows daily, monitor critical shipments.
Liaise with the Planning department on delivery times and dates, changed customer demands and forecasts.
* Handle product returns and quality complaints.
Customer Relationship & Satisfaction
* Central point of contact for Customer on all daily inquiries and provides timely follow-up and resolution of issues and inquiries.
Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required.
* Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications.
ECE and Customer touchpoint Management
* On-going efforts to drive ECE by interacting professionally towards your internal and external customers.
KPI's are related to Customer Satisfaction (VOC, on-time delivery) and Continuous improvement (TEOA).
Requirements:
* Effective listening and communication skills
Time management, prioritization, and organizational skills that provide the individual the ability to maintain progress on multiple tasks
* Adaptability to respond to changing priorities and business conditions
Ability to function as a member of a small team and independently
* Familiar with MS Excel, word, and other applications. Experience with SAP or equivalent ERP system is mandatory.
Knowledge of EDI order handling is preferred
* Customer-focused, drive for results, problem-solving, and business acumen
Good working knowledge of English (oral and written)
Competencies:
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
What We Offer:
* Competitive Salary Package
Performance-Based Bonus Plans
* Health and Wellness Incentives
Employee Stock Purchase Program
* Community Outreach Programs/Charity Events
Employee Resource Group