Overview Join us at BNP Paribas Cardif, the Insurer for a Changing World. At BNP Paribas Cardif, we're not just an insurance provider; we're pioneers shaping the future of the industry. As the global leader in the insurance market, with a significant presence in savings and protection insurance across 30+ countries all over the globe, we're committed to innovation and excellence. At our European Service Center - Cardif Support, based in both Porto and Lisbon, Portugal, we're a vibrant hub of over 600 multicultural professionals speaking more than 11 languages! Our goal? To deliver the highest level of service, reliability, and efficiency to our clients, both internal and external, by offering diverse processes and services aligned with the insurance industry\'s best practices.Ready to kick off your next professional chapter with us? Become our newGerman ICARE EWM Management Technicianbased inPorto. BE PART OF OUR DYNAMIC TEAM OF EXTENDED WARRANTY MANAGEMENT INTERNATIONAL TEAM. This team based in Porto was created to extend the operation of our Client, ICARE, to the European market. ICARE is leader in the French market for warranty in the automobile field and aims to project this experience to the European market through our platform. Today German and Italian are our main markets, but we have already started the operation in Spain, Portugal and Check Republic.Our main activities are managing dealer warranty, extended warranty and maintenance contracts by handling authorization requests or contract management requests for multiple products depending on the country and partner, all from the same platform and location.Your Future Mission in EWM Team Your Key Responsibilities Will BeManagement of vehicle repair requests in accordance with the contractual coverageExamination of the admissibility of applicationsContact by phone all required departmentsAnalysis of the applications and examination of insurability and financial risk to support decision-making in accordance with the procedures and delegation rulesCommunication of decisions to customers and/or business partnersEnsuring the administrative management of all prepared processesWhat we are looking forEducation or university degree in: Business Administration/Business Management; Insurance or banking; Public administrationAutomotive knowledge is a plusGood knowledge of the IT tools and applications used by the team as per the job requirementsGood communication skills, both verbal and writtenContinuous pursuit of customer satisfactionStriving for very high quality resultsGerman fluentGood written EnglishWhat's in it for you In addition to our attractive salary, here's a glimpse of what you can expect from us:Generous Perks: Enjoy meal, child and monthly flexible benefits allowances as part of our comprehensive benefits package.Comprehensive Coverage: Health insurance, applicable to your spouse and descendants as well as life insurance.Flexibility Redefined: Hybrid working model for a balance of commitment and personal flexibility.Endless and tailored Professional Growth: Continuous development opportunities on local and global scalesVibrant Work Environment: Zen rooms, free language courses, and diverse company events.Culture of Care: Multicultural environment that prioritizes employee wellbeing and professional growth.Diversity and Inclusion BNP Paribas Cardif is an equal opportunity employer. We are committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect on the society we live in, while keeping with the image of our clients.Can we count on you? If you\'re ready to shape the future of insurance and your profile aligns with our vision, send us your application with CV, cover letter, and Certificate of Studies. We look forward to welcoming you to our team!Note: Only complete applications with all the required documentation will be considered.#J-18808-Ljbffr