Descrição da Função
Your New Company
You’ll be joining a confidential global leader in private aviation, known for its commitment to safety, innovation, and exceptional service. Within the IT department, you’ll be part of a team that supports end-user technologies and ensures seamless digital experiences across the organization. The company fosters a culture of continuous improvement, operational excellence, and professional development.
Your New Role
As a Service Desk Analyst, you will be responsible for delivering high-quality technical support across three key areas:
Traditional Service Desk
End-User Technologies / Desktop Support (Windows)
Mobile Support (iPhones / iPads)
You’ll play a hands-on role in resolving incidents, improving support processes, and contributing to automation and documentation initiatives, always with a strong focus on security and user satisfaction.
Main Responsibilities
Provide 1st line technical support to internal users (onsite and remote)
Troubleshoot and manage Windows 11 devices and mobile equipment (iPhones/iPads)
Support MDM policies and mobile device configuration
Handle incidents and requests using ITSM tools (e.g., Jira Service Management, ServiceNow)
Document procedures and promote knowledge sharing
Identify opportunities for automation and process improvement (e.g., scripting with PowerShell)
What You’ll Need to Succeed
Proven experience in Service Desk or Desktop Support roles
Strong communication skills and customer-oriented mindset
Passion for automation, documentation, and continuous improvement
Solid technical knowledge of Windows 11, Intune, MDM, and Apple mobile devices
Familiarity with ITIL processes (Incident, Problem, Knowledge Management)
Experience with tools like Atlassian Jira Service Management or ServiceNow
Security-focused approach to support and troubleshooting
What You’ll Get in Return
Opportunity to work in a prestigious and innovative aviation company
Structured and collaborative work environment
Exposure to enterprise-level IT operations and security standards
Ongoing training and certification opportunities
Flexible working arrangements and a strong focus on work-life balance
What You Need to Do Now
Interested in this opportunity? Click 'Apply Now' to submit your CV, or reach out to our Digital Technology team at +351 21 782 6560 or via email at marta.leitao@hays.pt to learn more.
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