Content Moderation (Spanish-speaking) - Social Media
Job Title: Content Moderation (Spanish-speaking) - Social Media
Job Description
Experience the power of a game-changing career. We are a global technology and services leader supporting well-known brands worldwide. Our mission is to help these brands improve their businesses through technology and integrated solutions, operating in over 70 countries. We are proud to be recognized with awards such as World's Best Workplaces, 'Best Companies for Career Growth,' and 'Best Company Culture.'
If you're looking to grow and be inspired, as a Content Moderator in Porto, Portugal (On-Site), you will utilize your skills to support our clients' social media platforms. You will play an active role in ensuring adherence to client guidelines, promoting service improvements, and actively participating in enhancing user experience.
Career Growth and Personal Development
We provide comprehensive training, cutting-edge technologies, and ongoing support to help you succeed. At Concentrix, there is significant potential for career and personal growth. Approximately 80% of our managers and leaders have been promoted from within. We also offer a range of free learning and leadership development programs to help you achieve your career goals.
What You Will Do in This Role
* Proactively seek initiatives to enhance service quality and user experience.
* Review, audit, and moderate content from end-users and copyright sources.
* Ensure compliance with social media guidelines and review user behaviors.
* Analyze reports according to protocols and maintain high-quality standards.
* Serve as a central moderation point between social media users, applying nuanced and context-dependent policies.
* Make autonomous decisions on challenging issues that may be sensitive or critical to the business.
Qualifications
* Fluent in Spanish (C1 level) – verbal and written.
* Fluent in English (B2 level) – verbal and written.
* At least 6 months of relevant experience.
* Strong customer service skills.
* Tolerance for repetitive work in a fast-paced environment.
* Ability to work independently and as part of a team.
* Effective multitasking, critical reasoning, and communication skills.
* Fast learner and diligent worker.
Even if you don't meet every requirement, we encourage you to apply. We will do our best to match you with the right role.
What’s in it for you
* Full-time position with indefinite contract (negotiable).
* Competitive salary and performance bonuses.
* Central location in Porto, Portugal.
* Referral bonus opportunities.
* Full paid training on company and project specifics.
* Career development programs, courses, and language classes.
If this opportunity aligns with your career aspirations, we want to hear from you. Apply today and discover why over 440,000 professionals worldwide choose Concentrix as their employer.
Concentrix is an equal-opportunity employer committed to diversity and inclusion. We ensure all recruitment practices are based on merit and qualifications, without discrimination based on race, age, gender, religion, ethnicity, disability, or other protected categories.
Eligibility to work: Only applicants legally authorized to work in Portugal will be considered.
Location: PRT Porto - Avenida Sidonio Pais Nº 93
Language Requirements: Spanish
Time Type: Full-time
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