Finnish Service Desk Agent Job Description
As a valued member of our team, you will play a crucial role in providing exceptional technical and customer support to Finnish-speaking stakeholders.
The primary goal is to deliver outstanding service by managing incoming client contacts and escalations with compassion and proactivity, prioritizing their needs and providing innovative solutions to problems.
* Contact Management: Manage incoming client contacts and escalations, prioritizing their needs and providing innovative solutions to problems.
* Collaboration: Own the Stakeholder Experience by collaborating with diverse Helpdesks, product partners, and Quality Engineering teams.
* Client Support: Coordinate regular calls with clients for refills and upgrades to product accessories.
* Service Delivery: Process service request tickets within specified delivery times.
* Administrative Support: Provide administrative support to certify client details and update stakeholder information.
* High-Profile Clients: Provide services to high-profile clients like Air Liquid, Goldman Sachs, eBay, Fiat, NHS Hospitals, and Cambridge Universities, demonstrating a high level of responsibility.
* Supply Chain Management: Manage supply-related requests through various channels.
Requirements and Qualifications
* Education: High School Diploma or equivalent.
* Experience: Minimum one year of experience in Customer Support or a client-facing role in a multinational environment.
* Skills: Close familiarity with computers, digital network configurations, and advanced Microsoft Office Suite skills.
* Language Skills: Ability to work alongside local stakeholders' time zones and calendars. Required language thresholds: English (B2-C1) and Finnish (C2).