Dutch Customer Support Specialist in Portugal (Fully Remote)
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Overview
We are seeking a motivated Customer Support Specialist to join our dynamic team. If you thrive in fast-paced environments and enjoy building meaningful connections, this could be the perfect role for you.
Responsibilities
* Assist customers via phone, chat, email, and social media with account queries, technical challenges, and transaction issues.
* Ensure seamless, efficient, and positive customer interactions.
* Help with account setup, verification, login issues, and payments.
* Troubleshoot technical problems promptly and professionally.
* Build strong relationships through clear and empathetic communication.
* Follow internal guidelines and uphold high service standards.
* Suggest process improvements to enhance customer satisfaction and efficiency.
Requirements
* Fluent in Dutch (C2 level).
* Fluent in English (B2 level).
* EU Citizenship or Portuguese Residency Card.
* 0-1 year of customer support experience.
* Strong leadership, analytical, and communication skills.
* Eagerness to learn and grow.
Benefits
* Competitive salary reflecting your skills and contributions.
* Meal allowance during working hours.
* Comprehensive health and life insurance coverage.
* Remote work flexibility.
* Relocation support for a smooth transition.
Additional Details
* Employment type: Full-time
* Seniority level: Not Applicable
* Industry: Marketing Services
Apply today and take the next step in your career!
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