Descrição da Função
Adecco Recruitment
is looking for a
Head of Workplace & Platform Services (M/F/NB) for a client in Porto (hybrid or remote).
Your function
Responsible for building and leading Architecture and Engineering teams that will provide global workplace tooling and office technologies;
Develop a newworkplace experience forusers, focusing predominantly on enhancing the current user experience and diminishing existing dependencies on our divisions.
Work closely with other Group functions, including HR, Comms, Finance, L&D, and create a more efficient ecosystem of how we work alongside these teams and support their requirement
Develop suitable operational processes, working closely with Service Management to ensure satisfactory service and operational support.
Provide training, mentoring, consulting, and knowledge transfer to the team members.
Establish appropriate processes/procedures,policies and reporting for all tooling and systems introduced.
Coordinate day-to-day tasks and projects, ensuring all work is captured, prioritised and delivered using agile methodologies.
Maintain full budget control, asset/inventory management and capacity of all resources.
Promote a mentality of continuous improvement, whether through enhancement of services or automation of manual tasks.
Assist architecture and engineering teams in the evaluation, analysis, design, and implementation of enterprise programs and projects.
Among others,
Requirements
Experience of operating in a senior technology role within a fast-paced online/eCommerce organisation.
Extensive experience of building, leading and transforming workplace teams.
Subject matter expert of workplace technologies, with demonstrable experience of developing SaaS/cloud technologies, including the migration from on-prem to cloud services.
Okta and Sailpoint, Slack and Atlassian, ServiceNow and Jira Service Mgr andWorkato.
Solid understanding of Office Technologies, including WIFI, Audio & Visual, and Print & Scan.
GitHub.
AWS Cloud and Security architecture and technologies.
Service Management and Service Lifecycle frameworks.
English C1.
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