Job Description
As a Program Manager, you will be responsible for managing and delivering complex projects and process improvement initiatives. You will own and manage the global projects portfolio, driving consistency and best practices across multiple lines of business and regions.
Key responsibilities include leading key projects and initiatives for delivery operations, establishing and implementing best practices for process organization and reporting, defining global project scope, goals, budget, and timeline in collaboration with sales, internal teams, and clients.
You will also manage on-boarding process for global clients and projects, create and maintain high-level plans that span multiple lines of business, oversee project schedules, and lead and guide respective project managers to ensure their individual project needs are met.
Requirements
* Effective relationship builder and collaborator both with clients and internal stakeholders.
* Proven ability to manage multiple projects, resources, and deliverables across different functions and locations globally.
* Experience managing LQA or Localization projects at PM or above level.
* Excellent English communication skills, written and verbal.
* Ability to deal with ambiguity and work under pressure.
* Ability to deal with competing priorities.
* Resourceful, with a proactive and problem-solving nature.
* Project management and PMO experience.
* Ability to operate in the time zone required for a specific client or project.
What We Offer
Work flexibly and reactively to a high volume of workflow by managing your own workload and time.
Be proactive in client and internal stakeholders relations.
Promote the safety and comfort of colleagues, freelancers, talent, clients, and vendors.
Adhere to company security, confidentiality, and health and safety procedures and ensure compliance of the team.
Understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organisation.
Preferred Qualifications
* Excellent understanding of full software localization cycle including development, translation, LQA, and audio.
* Project management certification, i.e., PMP, ACP, etc.