Job Description
The Content Operations Specialist position is responsible for providing high-quality and timely support to teams, managing the client configurations database using specialized tools, and monitoring media content.
Essential Duties and Responsibilities:
* Configure online media setup/adjust through a web-crawler service using HTML/JSON/JavaScript languages and manage content delivery processes.
* Monitor daily metrics and alerts.
* Collaborate with teams on support and troubleshoot issues on media monitoring for clients - Daily support via ticket systems and/or email.
* Setup searches with keyword combinations based on Boolean Logic.
* Provide feedback to improve web monitoring/delivery processes.
* Handle communication with external content providers.
Minimum Required Qualifications:
* High school degree (Bachelor's degree is an advantage)
* One to two years of experience with online support tools such as HTML and Boolean Logic
* Basic understanding of fundamental concepts, practices and procedures and ability to apply in varied situations.
* Portuguese and English language skills.
Physical Requirements
* Job requires employees to sit for extended periods of time without being able to leave the work area.
* The Job requires expressing ideas by the spoken word.
* The Job requires perception of speech or the nature of sounds in the air.