Location: Lisbon, Portugal Work Schedule: 40 hours per week (8 hours per day + 1-hour lunch break) on rotational shifts, Monday to Sunday from 06:00 to 00:00 Training: 15 working days Your Role: As a Customer Service Representative, you will be the go-to expert for SMB clients, helping them grow their businesses across multiple channels. Your responsibilities include: Providing support via phone, email, and chat to help SMBs maximize their potential Assisting SMB clients with self-service advertising solutions, ensuring they achieve their marketing goals Delivering pre- and post-sales support for all self-service products Offering product and tool guidance to enhance the customer experience Identifying trends and resolving challenges faced by multiple SMB clients Acting as the voice of our customers—providing valuable insights and feedback to our engineering team What We Offer: Work in a vibrant, fast-paced environment in Lisbon Competitive salary Comprehensive training program (15 working days) to set you up for success Opportunities for career growth and development What We're Looking For: Fluency in Polish (written and spoken) and English C1 Strong customer service and problem-solving skills Interest in digital advertising and online platforms Ability to work effectively in a dynamic environment Ready to make an impact? Apply today and become part of our growing team!