Wfm | workforce manager

Lead Operations. Optimize Performance. Make an Impact.

We are looking for a strategic and analytical WFM Lead to join our team and play a key role in driving operational efficiency and business performance

This is an opportunity for someone who enjoys working in dynamic environments, loves solving complex operational challenges, and knows how to transform data into actionable decision

s.As a WFM Lead, you will be responsible for workforce planning, forecasting, scheduling, and real-time performance management while leading initiatives that improve productivity, service levels, and employee experienc

e.
What You’ll Be Do

• ingLead Workforce Management operations, including forecasting, capacity planning, scheduling, and real-time managem
• entMonitor operational KPIs and ensure service levels are consistently achie
• vedAnalyze trends and performance data to identify optimization opportunit
• iesPartner with Operations and Leadership teams to support business go
• alsDrive continuous improvement initiatives across WFM processes and to
• olsManage staffing plans based on business needs and volume predicti
• onsProvide strategic insights and recommendations to improve efficiency and performa
• nceSupport and develop WFM team members through coaching and guida

nce
What We’re Looking

• ForSolid experience in Workforce Management, Planning, Forecasting and intraday manage
• mentStrong analytical and problem-solving sk
• illsAdvanced Excel and reporting sk
• illsExperience with forecasting and scheduling t
• oolsAbility to manage multiple priorities in fast-paced environm
• entsStrong communication and stakeholder management sk
• illsLeadership experience is highly va
• luedFluent English (spoken and writ

ten)
Why Joi

n Us?We believe high-performing teams are built by empowered pe

ople.
What We

• OfferCompetitive salary package above market a
• veragePrivate health ins
• uranceBirthday day off — celebrate your day yo
• ur wayExclusive employee discounts through our Benefit
• s ClubCompany events, team experiences, and social initi
• ativesCareer growth opportunities in a fast-growing envir
• onmentA collaborative culture where innovation and ideas are

valued
Ready to Lead Perfo

rmance?If you are passionate about operational excellence, data-driven decision-making, and leading impactful initiatives, we would love to hear fr

om you.
Apply now and help us shape the future of workforce perf