About Hole19
Hole19 empowers golfers of all skill levels to perform their best. With over
5 million golfers
using Hole19 in over
180 countries
and thousands joining every month, we're one of the most used golf apps in the market.
We've been told our Hole19 product is the golfer's best friend. We believe it's because we're genuinely passionate about building the best technology in golf.
We're a tech company at heart, but our mission is to get people outdoors, active, and passionate about sport. If building products that combine technology with an active lifestyle excites you, you'll fit right in.
Our mission is clear:
Empower golfers with tools. Engage them through community. Excite with experiences.
The Opportunity
Deliver outstanding support to our global community of golfers by resolving their questions and issues across all channels. You'll be the voice of Hole19 for our 5 million users, ensuring they get quick, accurate help while gathering insights that shape our product improvements. Every interaction is a chance to make someone's day better and help shape a product used by golfers worldwide.
What You'll Own
* Be there when our users need help - respond to inquiries via email, chat, and social media with speed and accuracy
* Troubleshoot technical issues - turn technical headaches into simple solutions, guiding users through features that help them play better golf
* Partner with our mapping team to keep course data accurate when users spot issues
* Maintain deep product knowledge and keep Help Center content current
* Connect what users need with what we build - share user feedback, feature requests, and bugs with Product and Engineering teams
* Monitor customer complaints across all channels and reach out proactively
What You Bring
* 2+ years making customers happy in tech or subscription products
* Excellent written English communication
* Customer-first mindset with strong problem-solving skills
* Quick learner, comfortable with technology and remote work
* Tech enthusiast who loves exploring new apps and gadgets
* Hands-on experience with Zendesk, Intercom, or similar platforms
* Speak more than English? It'll be valued (Spanish, Portuguese, French, German)
* Familiarity with mobile apps and subscription products
* Understand golf or curious to learn
What Makes You Great at This
You're a
good listener
who's
empathetic and respectful
, staying
calm and helpful
even with frustrated or difficult customers. You're
detail-oriented
, catching nuances and delivering clear solutions. You
don't wait to be told
- you spot problems early and fix them proactively. You
thrive in startup ambiguity
where priorities shift, and you need to figure things out. You're a
tech nerd
who gets excited about how products work. You
collaborate naturally
with your team, share knowledge, and support others, while also being able to work
autonomously without hand-holding
.
What We Offer?
* Competitive annual gross salary
+
Year-end bonus
* A great working environment
within a small but growing team of nearly 40, who genuinely care about your wellbeing and professional growth
* The opportunity to
make a meaningful impact
while helping shape the future of a company with proven traction that maintains its startup DNA as we scale to our next growth phase
* 28 vacation days
* bank holidays to truly disconnect and recharge
* Health insurance
for you and your family
* Flexible hybrid work
* From Lisbon, just 1-2 days/week in our Lisbon office
* Regular team meet-ups
throughout the year
* Gym membership
to support your wellness
* Play golf on the job
(because who wouldn't enjoy that?)
What to Expect from the Hiring Process
We like to keep it straight to the point, so expect the process to be quick and with no bullshit. We don't like to waste anybody's time.
1. We review your application
2. We challenge
you to answer 3 questions
3. Culture interview
with Catarina, Head of People (45min)
4. Technical and Final interview
with Vera, Head of Customer Service (45min)
5. Offer or Feedback
Sound Like Your Kind of Challenge?
Excited? So are we. Let's connect.
Apply by dropping us an email at
.
When you apply, please include brief answers to these questions:
1. What are the top 3 mobile apps you use daily and why?
2. When was the last time you received great customer service? What made it great?
3. What excites you most about this role?