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Overview
The Senior Key Account & Operations Manager will be responsible for overseeing key client relationships and managing large-scale transportation operations across the European market. This role requires a leader who can drive operational efficiencies and optimize transportation networks. The ideal candidate will have extensive experience in transportation logistics, key account management, and data-driven decision-making. This position is based in Portugal and requires strong coordination with clients, bus operators, and internal teams across multiple countries.
Key Responsibilities
- Serve as the primary strategic partner for high-value clients across Europe, fostering long-term relationships and ensuring their business needs are met.
- Develop and implement account strategies that drive growth, enhance service quality, and optimize transportation solutions.
- Proactively communicate market trends, regulatory updates, and service innovations to clients, positioning the company as a trusted industry leader.
- Conduct in-depth data analysis and present comprehensive performance reports, including KPIs, service improvements, and cost optimizations.
- Partner with clients to develop and execute expansion strategies, including new route launches and service modifications.
Operations Management
- Oversee key clients' transportation networks, ensuring efficient service delivery, cost management, and operational excellence.
- Design and implement strategies for optimizing fleet performance, minimizing delays, and enhancing customer satisfaction.
- Utilize advanced analytics and forecasting models to monitor route performance, identify trends, and implement data-driven solutions.
- Ensure adherence to European transportation regulations, industry best practices, and internal operational policies.
- Establish and refine standard operating procedures (SOPs) and service level agreements (SLAs) to enhance accountability and efficiency.
Bus Operator Coordination
- Act as the senior liaison between bus operators, internal teams, and clients to ensure seamless transportation services.
- Develop and maintain strategic partnerships with transportation providers across multiple European regions, ensuring reliability and service quality.
- Drive initiatives for operator performance improvement, including training programs, process enhancements, and technology adoption.
Requirements
- Bachelor's or Master's degree in Business Administration, Logistics, Operations Management, or a related field.
- MBA is a plus.
- 5+ years of experience in transportation operations, logistics, or key account management, preferably within the European market.
- Proven track record of managing large-scale transportation networks and optimizing service delivery.
- Strong understanding of European transportation regulations, market dynamics, and industry trends.
- Fluency in English
- Willingness to travel across Europe as needed to meet clients, oversee operations, and strengthen partnerships.
- Availability to support clients across multiple time zones and handle critical incidents outside regular business hours.
Skills
- Exceptional communication, negotiation, and stakeholder management skills.
- Advanced analytical and problem-solving abilities with a data-driven mindset.
- High proficiency in Microsoft Office Suite, Power BI, Google Workspace, and transportation management systems.
- Strong leadership and team collaboration capabilities, with the ability to influence decision-making at all levels.
- Strategic thinking with a focus on continuous improvement and operational excellence.
Details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Sales and Business Development
- Industries: IT Services and IT Consulting
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