We are looking for a Full-remote IT Service Design Specialist to join the team of our client – a global company in the industry sector.
What will be your main tasks and responsibilities?
Setup, record and monitor relevant KPIs for IT global services, processes and functions;
Analyze the results together with service, process and function owners from Group functions or regional level and identify improvement opportunities;
Conduct benchmarks and surveys, analyze and act on results;
Collect and aggregate service cost and consumption data from various sources;
Define service pricing and allocation keys for billing (IT Fee) in alignment with Group Finance and Controlling;
Identifyand create coaching opportunity, required change, new demand as well as new knowledge articles;
Review and update Group IT processes, maintain process documentation and related knowledge base.
What is required from you?
Degree in Computer Science, or a related field;
Deep understanding of IT Service Management best practices, ideally with ITIL certification;
Proficiency in financial management and IT service management software, preferably Microsoft Dynamics D365, Microsoft Power BI and ServiceNow.
Strong analytical and problem-solving skills, with the ability to interpret complex financial data;
Excellent communication and interpersonal skills;
Proven track record of driving process improvements and implementing best practices.
Fluency in English (both written and spoken).
Sounds like you?
Send us your CV and let's talk