Overview
Join to apply for the Security Engineer L2 role at Experis Portugal.
About the Client
Experis Portugal partners with Proximus, a major digital services and communications provider in Belgium, to support growth through highly skilled professionals based in Portugal.
Proximus is at the forefront of digital transformation, offering innovative solutions in telecommunications, ICT, cloud services, and cybersecurity. As a strong international player, Proximus is committed to delivering digital experiences that matter, while fostering a collaborative and inclusive work environment.
We are currently hiring a Security Engineer L2.
Role details
As a Security Engineer, you will provide second-line support and serve as an escalation point, delivering daily assistance to customers. The role requires the ability to work under pressure, exceptional customer service skills, and strong communication. A logical and methodical approach to troubleshooting is essential. This role is part of a long-term collaboration between Proximus and Experis Portugal, offering the opportunity to work on impactful projects with international teams.
Location: Hybrid in Lisbon
Type of contract: Full-time
Key Responsibilities
* Provide second-line support and escalate helpdesk tickets for our customer base.
* Operate 24/7 tailor-made and standardized ICT solutions, ensuring service management and meeting/exceeding expectations of external professional customers in accordance with SLAs and SLOs.
* Develop, maintain, and share technical expertise, documenting all case-related information clearly and concisely in internal systems.
* Handle incidents by ensuring timely pickup and resolution, collaborating with the team to restore service.
* Assess and implement changes for customers within the foreseen SLAs.
* Demonstrate eagerness to learn new technologies.
* Collaborate effectively with our diverse team.
Profile / Requirements
* Bachelor’s degree or equivalent experience.
* Excellent interpersonal skills and a team-oriented attitude.
* Between 2 and 5 years of help-desk experience with expertise in security products.
* Experience with one or more of the following technologies: Palo Alto, Fortinet, Microsoft Security, F5, Check Point, Cisco, CyberArk.
* Understanding of security concepts such as IAM, DDOS, CASB, Cloud Security, Endpoint Security, Application Security.
* Verbal and written fluency in English (C1 or C2 preferred).
What We Offer
* Opportunity to work with a top-tier international client.
* Remote or hybrid flexibility, depending on the role.
* Supportive environment focused on continuous learning.
* Long-term career opportunities through Experis and ManpowerGroup.
Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industries: IT Services and IT Consulting
Interested in this opportunity? Apply now or get in touch for more details.
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