Service Desk/Desktop Managment/Field Support - Lisboa
Work Regime: Presential - Lisboa, Portugal
Job Description:
The Computer Technician will be responsible for troubleshooting and resolving IT issues for end-users, ensuring service desk operations and meeting SLA requirements.
* Ensure troubleshooting and resolution of IT/SI solutions for end-users .
* Manage and track tickets (incidents/requests/changes) to guarantee end-to-end SLA compliance.
* Provide Service Desk support using various ticketing tools.
* Handle incidents, requests, and changes in AD, Exchange, and O365.
Requirements:
* Require shift work
Skills:
* helpdesk
* Microsoft Office
* troubleshooting
* Communication
* Office 365