The Pestana Hotel Group is the largest Portuguese hotel group with 100 hotels across three continents.
About this Role
We are seeking a passionate and experienced Assistant Front Office Manager to join our team in the Algarve region.
Key Responsibilities
* Supporting the implementation of objectives and procedures.
* Tending to guests' complaints and questions, providing exceptional customer service.
* Maintaining a clean and organized front desk and reception area.
* Supervising staff and all front desk activities, including bookings, appointments, phone calls, and administrative tasks.
* Conducting performance reviews with front desk staff.
Requirements
* Bachelor's degree in hospitality or similar.
* A minimum of 2 years of experience as Front Office Shift Leader in 4/5* hotels.
* Proficient in Opera software.
* Good understanding of procedures and practices in the hospitality industry.
* Excellent written and verbal communication skills.
* Strong organizational and time management skills.
* Ability to provide exceptional customer service.
* Good leadership and training abilities.
What We Offer
This role presents an exciting opportunity for a motivated and experienced professional to join our team and contribute to the success of the Pestana Hotel Group.