ICliGo is an innovative platform connecting travellers with independent and highly qualified travel consultants. Founded in 2014, our Portuguese multinational has grown into a technology-driven company, committed to delivering seamless travel experiences while embracing a culture of collaboration, innovation, and continuous improvement.About the Role We are looking for a Junior Operations Support Specialist to support Operations manager on aligning business strategy with internal teams.This role has a strong strategic component, acting as a key link between technical teams, business areas, and stakeholders, promoting effective communication and ensuring the successful delivery of high-value technology solutions.Key Responsibilities Assist in the creation, documentation, and continuous improvement ofprocesses and SOPsEnsure processes areclearly documented, updated, and accessibleacross teamsSupport the rollout and adoption of new operational proceduresSupport the tracking and reporting ofoperational KPIs and SLAsHelp maintain dashboards (e.g., ClickUp or BI tools) to monitor team performanceIdentify deviations, inconsistencies, or performance gapsEnsure teams are aligned with definedprocesses, SLAs, and internal policiesSupport audits of operational workflows and data accuracyFlag risks, inefficiencies, or non-compliance with defined standardsWork with different departments toclarify processes and resolve operational blockersSupport the implementation of new tools, workflows, or automation initiativesAssist in coordinating operational projects led by Corporate OperationsWhat We're Looking ForDegree inManagement, Industrial Engineering, Operations, Business, or similar0–2 years of experience inoperations, consulting, project management, or analyticsStrong analytical and problem-solving skillsHigh attention to detail and structured thinkingComfortable working with data (Excel / Google Sheets required)Ability to document processes in a clear and structured wayStrong organizational and prioritization skillsGood communication skills and ability to work cross-functionallyCompetitive salary based on experience and expertise;Annual performance-based bonus;AdvanceCare health insurance;24 days of annual leave (including your birthday off);#J-18808-Ljbffr