Overview
Experis is recruiting a bilingual Customer Service Specialist for an international company establishing a new location in Lisbon. The role supports fluent German or French speakers to ensure seamless communication between customers and employees, facilitating efficient service delivery.
Responsibilities
* Coordinate with employees to ensure timely acceptance and execution of services
* Assist customers during onboarding, ensuring accurate information is gathered
* Resolve and troubleshoot service execution issues, such as accessibility challenges
* Manage and process customer feedback, damages, and quality issues
* Handle employee absences according to established guidelines
* Ensure customer payment information is current and accurate
* Respond to employee questions regarding contracts and payroll issues
* Provide feedback on employee performance, escalating issues when necessary
* Initiate contract changes for employees as needed
* Participate in the planning and execution of events for employees and customers
* Make regular calls to employees and customers to ensure service quality and collect feedback
Requirements
* Ambitious, committed and focused on self-improvement
* Exceptional interpersonal and communication skills
* German or French + Fluent in English (C1)
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service
Industries
* Soap and Cleaning Product Manufacturing
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